Deleting Your Account

The ANKAmall mobile app (iOS and Android). The app is operated by PROFAM Gayrimenkul Yönetimi A.Ş., the company responsible for the management and operation of the shopping centre.

This is the fastest route and requires no request. Your account is deleted immediately.

1. 1Open the app and sign in to your account.
2. 2Go to the Profile tab.
3. 3Tap Settings.
4. 4Tap Delete account at the bottom of the page.
5. 5Confirm both prompts.

Once complete, you are signed out and returned to the login screen. Deletion is permanent; your account and data cannot be restored.

If you have lost your phone, forgotten your password, or cannot sign in for any other reason, you can request deletion by email:

• Write to KVKK@profamyonetim.com from the email address registered to your account.
• Using “Account deletion request” as the subject line helps us process it faster.
• Include the name and email registered to your account so we can verify your identity.

Requests are concluded within thirty days at the latest, in accordance with Turkish Personal Data Protection Law No. 6698.

When you delete your account, the following are permanently removed:

• Account details: name, email address, password, and any linked Google or Apple account.
• Profile details: date of birth, gender, phone, city, district, address, vehicle plate and vehicle details.
• Your profile photo and any other images you uploaded.
• Complaints, suggestions and requests you sent us, along with any attached photos.
• Notification preferences and your device's notification registration — you will receive no further notifications.

Some records are not deleted outright; instead the link to you is severed. The record remains with the business but can no longer be attributed to you:

• Messages you sent to the help assistant — used to improve the service, with the identity link removed.
• Page view statistics — with the identity link removed.
• Usage records for campaign and event codes you claimed — with the identity link removed.

In addition, records that must be kept for a set period under applicable law (for example server access logs) are retained for that period and deleted at the end of it.

For any question or request regarding deletion, write to KVKK@profamyonetim.com. For details on how your personal data is processed, see our Personal Data & Privacy page.